Refund policy

Southern Quip sells digital products only (eBooks and digital cookbooks). There is no physical shipping from this store.

All sales are final

Because your purchase is delivered instantly as a download, we do not offer returns or refunds once the file has been made available, except in the cases below.

When we will help or refund

Contact us at jmclain@southernquip.com if any of the following apply. We typically respond within 24-48 hours.

You cannot download or open the file after a good-faith attempt

The file is corrupted, incomplete, or unreadable

You were charged more than once for the same title

You received the wrong title

If we confirm a delivery or billing problem, we will re-send the correct file or issue a refund to your original payment method, usually within 10 business days of approval. Your bank or card issuer may take additional time to post the credit.

What we do not refund

Change of mind after download access was provided

Duplicate purchases you made intentionally

Purchases made on Amazon, Kobo, or other platforms (those follow that platform's refund rules)

Purchases on other platforms

Books bought on Amazon, Kobo, or similar retailers are handled entirely by that retailer. Use their order or help center for refunds and returns.

Contact

Questions about a Southern Quip direct order: jmclain@southernquip.com